Agile IT + MSP Talent

“If someone asked me if they should hire through MSP Talent - I’d say, yes you have to.”

Maggie McGrath, Agile IT COO

Overview

MSP Talent (powered by DOXA) helped AgileIT find a top-tier Executive Assistant who took over scheduling, billing, and operations support. With secure infrastructure and ongoing training, MSP Talent enabled AgileIT’s leaders to reclaim their time and focus on strategy.

About AgileIT

AgileIT is a San Diego-based Managed Service Provider focused on cloud, compliance, and IT operations. With a focus on delivering secure, reliable technology solutions, AgileIT supports businesses across industries in navigating complex IT and regulatory challenges.

The Problem

Leadership time was consumed by tasks instead of strategy.

At Agile IT, COO Maggie was drowning in tactical work — hours lost every week scheduling internal and client meetings, running month-end close, and handling billing operations that pulled her away from strategic priorities.

The Solution

MSP Talent (powered by DOXA) matched AgileIT with Steffi, a vetted Executive Assistant from the Philippines. Beyond traditional EA tasks, Steffi became a force multiplier:

• Took full ownership of scheduling and calendar management
• Runs month-end close, commission calculations, and CSP billing
• Proactively documents processes — no SOP writing required from leadership
• Absorbed operational escalations and prepared departmental reviews
• Even manages another offshore hire for billing operations

All backed by DOXA’s ongoing training, management oversight, and compliance framework — ensuring Steffi could grow her skills while AgileIT stayed secure.

The Results

AgileIT gained time, efficiency and peace of mind.

• Hours reclaimed:“I don’t remember the last time I scheduled a meeting.”
• Financial operations streamlined:“I used to run month-end close. Now I just get an email that says, ‘We’re done.’”
• Leadership freed up:Steffi’s proactive mindset created space for Maggie to focus on strategy, not escalations.
• Security, peace of mind:With DOXA’s VDI approach, data never leaves Agile IT’s environment.

The Future

AgileIT is building for scalable growth.

AgileIT has already expanded beyond its first Executive Assistant by adding a dedicated offshore billing specialist. With leadership time freed and secure processes in place, the company is positioned to scale even further. Looking ahead, Agile IT plans to continue leveraging offshore talent for operational and financial roles — enabling its U.S. team to stay focused on innovation, compliance, and client growth.

The Plan