# MSP Talent > MSP Talent helps managed service providers (MSPs) build dedicated remote teams through > ethical outsourcing, transparent pricing, and talent solutions designed specifically for > the MSP industry. Talent is sourced from the Philippines and Colombia; MSP Talent handles > vetting, compliance, and onboarding support. Powered by DOXA. MSP Talent's model is ethical outsourcing: remote team members (VIPs) are supported with stable employment, equipment, benefits, and a remote-first work environment — a model that is better for the MSP's business and better for the people doing the work. ## Roles MSP Talent fills - Service Desk Technician — reliable technical support capacity - Dispatcher — keep tickets moving, schedules organized, communication clear - Project Coordinator — task tracking, documentation, follow-through - Executive Assistant — admin, scheduling, inbox management, operational follow-up - Finance & Admin Support — billing, reporting, reconciliation, data entry - Sales & Marketing Support — CRM updates, lead follow-up, campaign support ## How it works 1. Define the Role — understand the MSP, its team, and the capacity gap 2. Meet Matched Talent — top 1% vetted candidates from the Philippines or Colombia 3. Reclaim Your Time — the new team member takes over critical tasks ## Key pages - https://msptalentglobal.com/ — overview, roles, how it works, and a contact form to book a talent strategy call - https://msptalentglobal.com/case-studies — client case studies - https://msptalentglobal.com/case-studies/agile-it — Agile IT case study ("From Calendar Chaos to Strategic Clarity") - https://msptalentglobal.com/blog — articles on ethical outsourcing, remote team building, and scaling MSPs - https://msptalentglobal.com/replays — podcast and webinar appearances